Cancellation Policy - MyNextBook | Easy Return

Cancellation Policy

Change Policy:

  • Any change in order is possible only before if it has been processed.Our orders are usually processed at 9:00 AM on the following working day.
  • If the order has not been processed then you can change the order quantity or remove specific item(s) from your order, by sending us a detailed email. Please mention your Transaction Id (13 Digit Order Reference Number) clearly in the subject line.
  • To increase the order quantity, you will be required to place a new order.

Cancellation Policy:

  • Cancellation of order is possible only before if it has been processed.Our orders are usually processed at 9:00 AM on the following working day.
  • No order will be cancelled once the order has been processed.
  • Kindly send us an email giving details of cancellation, clearly mentioning your Transaction Id (13-digit Order Reference Number)
  • Please call Customer Care for any assistance from Monday to Saturday between 9:30 AM to 6:00 PM.

This facility is only for goods bought from us. Return of any defective / damage item should be done within 24 hours from the date of the receipt of the shipment and couriered to our office.

In case we are unable to meet the requirement of the order placed, we will cancel the order and initiate the refund process. It will take 3 to 21 working days for the amount to be refunded depending upon the bank/institution refund policies!

However, we will make all efforts to acquire the book and cancel only if we are unable to do so. During the interim period, you shall be informed daily about the progress of our efforts. At any stage you can ask us to cancel the order.

Do contact us at customercare@mynextbook.in or speak with customer care on 7669 160 160 / 1800 137 7600 (9:30 AM to 6:00 PM IST, Mon-Sat) for any doubts and concerns.

Other Information:

Each order will be shipped to a single destination address. If you would like to ship books to different addresses, you will need to place multiple orders.
Books with different packaging requirements or availability may need to be shipped separately.
Orders could get delayed because of forces/reasons not under our control like fire, arson, riots, earthquake, floods etc.